11-14-2011, 07:58 PM
Issue:
The Static IP of a franchise headquarters is changing, is there any configuration that is needed to allow the ST (Store) Plus to contact the HQ (Headquarters) Plus?
Resolution:
Since ST Plus devices are responsible for contacting the HQ Plus, every ST Plus will need to be reconfigured and made aware of the IP Address change.
Note: It is possible that this can be done remotely through the HQ Basic interface, avoiding the need to travel to every single franchise location.
Applies to:
HQ/ST Units
The Static IP of a franchise headquarters is changing, is there any configuration that is needed to allow the ST (Store) Plus to contact the HQ (Headquarters) Plus?
Resolution:
Since ST Plus devices are responsible for contacting the HQ Plus, every ST Plus will need to be reconfigured and made aware of the IP Address change.
Note: It is possible that this can be done remotely through the HQ Basic interface, avoiding the need to travel to every single franchise location.
Applies to:
HQ/ST Units